Refund Policy

Last updated 15 November 2026

We want every card to land perfectly. If it doesn't, we'll make it right.

14-day refund

Free cards involve no payment, so there is nothing to refund. For Forever, you can ask for a full refund within 14 days of purchase if your card doesn't work as described or you're not happy with it. Email [email protected] with your order number (it's on your receipt), or reply to the receipt email.

How refunds are paid

Refunds are issued by Creem, our reseller and Merchant of Record, to the original payment method. They usually appear within 5–10 business days, depending on your bank.

What happens to the card

When a purchase is refunded, its card link is deactivated and the card's content is deleted within 30 days.

Before you buy

The builder shows a live preview of your card before you pay, so you can check the design, names and message first. If you spot a mistake after paying, write to us within 14 days and we'll help.

Accidental or duplicate purchases

If you were charged twice for the same card, or bought by mistake, email us and we'll refund the extra purchase in full.

Please contact us before a chargeback

If something isn't right, write to [email protected] first. We answer within 2 business days and a refund is faster than a bank dispute.